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Frequently Asked Question

Rely On Us provides solutions for clients which are specially tailored to the requirements of the practice. We provide end to end services specialising in coding, submission of claims, denial management, eligibility verification, transcription and more.

At Rely On Us, we handle multiple options for our clients. Every year, over a million transactions are done. Major specialities we handle include, Cardiovascular, Emergency Medicine, Diagnostic Radiology, Interventional Radiology, Ophthalmology, Pediatrics, Internal Medicine, Pathology, Gastroenterology, Behavioral medicine, Durable Medical Equipments, Podiatry, Orthopaedics, Evaluation & Management etc.

When it comes to communication, we strive to ensure proactive communication by sending daily correspondences through emails, phone calls, or based on customer needs. We keep our customers with status updates, what has been paid or denied. All our customers will have a dedicated account manager who will be a Single Point of Contact.

All customer emails will be responded within 24 hours of time during business days.

We will do a complete analysis of the financial, operational or clinical aspect of the practice before we partner with you. A brief presentation would be presented identifying SWOT analysis of your practice with recommendation to maximise the efficiency and profitability.

All your patient bill related queries will be addressed by our executive.

Our contract terms are flexible and we also offer temporary contracts

Whether we serve for Coding or Billing only projects, we have a team of certified professional coders who review charts to ensure that the claims are coded appropriately prior to claim submissions. Claims are also verified at the appropriate level for the services rendered. Feedback to the physicians regarding any necessary documentation improvements is also provided.

Detailed reports are provided for each practices at scheduled intervals and based on customer requirements. The reports are made in such a way that they not only provide the information the way you want to see it but whenever and however you want to see it.

For our end to end customer requirements, we follow up on all denials and manage it regardless of the amounts paid. In addition, we also accept and support practices to clear their denial backlogs.

The account manager will be your primary contact point. We are always in the process of monitoring payment trends both with individual payers, and with your practice. In case of an issue or area where improvement is possible, our representative will contact you

We review each and every chart to verify and see if the charges have been coded correctly before submitting the claim.

We run periodic reports to make sure that you are being reimbursed as per your contract with each payer

As a quality conscious organization, we are much experienced in the data security management systems and processes. We get audited by third party certifying agents at regular intervals. We use Amazon Web Services platform to ensure high level data security.

We generate a set of standard monthly reports such as net collections report, aging report, service analysis report per physician per location etc. However, we also generate customised reports upon our customer needs

Other than monthly reports, regular compliance audits are conducted on service documentation, and carrier specific guidelines. A feedback is provided on areas which require improvement for better reimbursement.