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Consistently striving for the excellence
in Revenue Cycle Management
To provide excellent Healthcare Revenue Cycle Management Services to our clients
To generate and sustain employment for 1000 people in the next 10 years of time.
At Rely On Us, we strongly believe in the philosophy of putting people first. "PEOPLE FIRST" attitude is what drives all our processes, our culture and passion. People are our first priority. We value our people and treat them as we would like to be treated.
This also means a timely response, aiming to always have a Win-Win situation, understanding the best interest of our people and taking proactive measures to delight our stakeholders. We also recognize and value the vital contribution that people make to our organization's success.
Even in these days of advanced technology, one cannot imagine the existence of organization without people. We strive our best to engage the energies and enthusiasm of our people in the most effective way.
At Rely On Us, we believe that PROCESS is our Critical Success Factor (CSF). We strive to develop, manage and improve processes to optimise the value for our customers and other stakeholders. We clearly define process ownerships, roles, and responsibilities in developing, maintaining and improving the framework of critical processes.
Measurement is a critical element for us which drives our organization performance and we carry out timely measurements so that we can monitor, control and improve the overall performance of the processes.
We strongly believe that without the right measures one cannot manage the organization through the process. Time, cost and quality are the three dimensions which we apply to measure the organization performance ensuring a healthy balance of Quantitative and Qualitative measures.
For us, ETHICS determines the fundamental purpose of existence of our organization. We strongly believe that our organizational culture, management philosophy and ethics have a strong impact on how well our organization will perform in the long term.
Ethics is our means of deciding a course of action and we strive to organise our goals and actions through this. We also believe in the principle of beneficence, where we must do everything that can be of benefit to our customer in each of the situation.
Recommendations provided to our customers must be with the only intention to do the best to our customers. Non-maleficence or "to do no harm" is another principle of ethics that we truly believe in. We are always cautious that our customer, stakeholders and society should never be harmed.
With the ever evolving healthcare environment, the message is quite clear - a strong need to invest time and attention to stay abreast of the rapidly changing marketplace.
At Rely On Us, we help our customers to overcome challenges in healthcare services by supporting them to focus on - High patient experience (or) satisfaction, improving the health of the people and bringing down the capital healthcare expenditures.
Healthcare is our Primary Businessn
An Analytics Driven, Technology Enabled Revenue Cycle Solution
Rely On Us is an analytics driven, technology enabled Revenue Cycle Management ("RCM") solution for medical billing, medical coding and business analytics services to the healthcare providers
Highly experienced management team
Our senior management team possesses extensive industry experience and are industry certified (AHIMA and AAPC). They are also a scalable management pool with deep revenue cycle expertise. Our managers are not only industry-recognised thought leaders but also proficiently managing and executing advisory and implementation assignments
It takes people to conceive and drive innovative ideas and services. So its people that Rely On Us puts first in all of its functions.
Ethical practices followed by us to avoid moral and ethical issues:
Ability to handle end to end process of Healthcare RCM.
Client On-Boarding and Transitions
The consistent transition methodology is the key for our success. Our project metrics are aligned to customer KPIs and the transition governed by well established gate reviews at each phase of project life cycle.
Our work force management team is good in planning and supporting operations for larger results. We follow a standardised approach to resource planning, and provide staffing requirements for your project based on the forecast volumes and agent learning curve.
Six Sigma-based quality approach
We follow the “right the first time” approach. For us, quality is meeting and exceeding customer expectations consistently. We follow best practices in developing the quality assurance plan that measures the quality and performance across each and every process.
Business continuity planning and Disaster Recovery
For us the Business Continuity is a serious job, and we ensure 100% uptime for all our clients. Our infrastructure and Amazon Web Services platform allows us to ensure the Business Continuity in case of contingencies.